Terms of Service
These terms govern your use of FeedbackFlow. Please read them carefully.
Last updated: December 15, 2024
1. Acceptance of Terms
By accessing and using FeedbackFlow, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
FeedbackFlow is a feedback collection and analysis platform that helps teams gather, analyze, and act on user feedback. Our service includes:
- • Feedback collection widgets
- • AI-powered analysis tools
- • Team collaboration features
- • Analytics and reporting
- • API access and integrations
- • Custom branding options
- • Data export capabilities
- • Customer support
3. User Accounts
Account Creation
To use FeedbackFlow, you must create an account. You are responsible for:
- • Providing accurate and complete information
- • Maintaining the security of your account credentials
- • All activities that occur under your account
- • Notifying us immediately of any unauthorized use
4. Acceptable Use
• Collecting legitimate user feedback
• Analyzing feedback for product improvement
• Collaborating with team members
• Integrating with your applications
• Spam or unsolicited communications
• Collecting personal data without consent
• Violating applicable laws or regulations
• Attempting to breach security measures
5. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Responsibilities
- • You are responsible for obtaining necessary consent for data collection
- • We process data in accordance with our Privacy Policy
- • Data is stored securely and encrypted in transit and at rest
- • You can export or delete your data at any time
6. Payment Terms
Subscription Plans
FeedbackFlow offers various subscription plans with different features and pricing:
- • Plans are billed monthly or annually
- • Prices are subject to change with 30 days notice
- • Unused features do not entitle you to refunds
- • Enterprise plans may have custom terms
7. Intellectual Property
Our Rights
FeedbackFlow and its original content, features, and functionality are owned by FeedbackFlow Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Your Rights
You retain ownership of your content and data. By using our service, you grant us a limited license to process and store your data to provide the service.
8. Termination
Account Termination
You may terminate your account at any time by contacting our support team. We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our service.
Upon Termination
- • Your access to the service will cease immediately
- • We will delete your data within 30 days
- • Any outstanding payments remain due
- • Surviving provisions of these Terms remain in effect
9. Limitation of Liability
To the maximum extent permitted by law, FeedbackFlow Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Our total liability to you for any claims arising from the use of our service shall not exceed the amount you paid us in the 12 months preceding the claim.
Contact Information
If you have any questions about these Terms of Service, please contact us:
thinctech.org@gmail.com
Phone
(+81) 964 595 374
Address
ThincTech
21 Khu nhà ở Nam Hòa, Đường 270 Đỗ Xuân Hợp
P. Phước Long A, Quận 9, TPHCM, Vietnam
81-83 Đường Campbell, Surry Hills
NSW 2010, Australia
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